Posts

Showing posts from December, 2017

My (personal) definition of "DevOps" quoted in an article on Forbes.

Image
Happy to see my (personal) definition of "DevOps" quoted in a recent article on Forbes. The slide is from my talk at the DevOps Enterprise Summit in SF (2017).

https://lnkd.in/gyfnhp5
"Kishore Jalleda, Sr. Director of Production Engineering at Yahoo, describes DevOps best in this slide" 


Customers don't care about five-nines reliability; they care about five-nines customer service.

Abridged version of my longer article "DevOps is more about customer feedback and quick learning than Culture/Process/Tools":
Your customers don't really care if you are a DevOps shop/factory; they care about how your products add value to their lives. Common misconceptions about DevOps:  #1: We are a team of developers doing operations - we are DevOps! 
#2:We are a Dev team continually deploying to production - we are DevOps! #3: We are a team of Ops wrtiing code - we are DevOps!

Customer-focused software engineers - the missing piece of the DevOps puzzle:  
#1: They are intrapranuers
#2: They don't indulge in mindless tasks
#3: They strive to get customer feedback quickly
DevOps Patterns - from a customer's perspective:  #1: Uptime is overrated. Customers don't care about five-nines reliability; they care about five-nines customer service.
#2: Velocity is overrated; customer feedback is underrated. Your customers don't care about how many times a day you…